Terms of service

TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS OF ONLINE PURCHASE OF “OHANA ELITE SLU”

These General Terms and Conditions of Sale (hereinafter, the “Terms and Conditions”) govern the purchase and sale of the products that OHANA ELITE SLU (hereinafter, “OHANA”) sells through its website kaprigold.com (hereinafter, the “Website”).

OHANA's details are as follows:

Company name: OHANA ELITE SLU
Registered address: Calle Islas Vírgenes 10, El Salobre (San Bartolomé de Tirajana), Las Palmas 35106, Spain
Tax ID (C.I.F.): B88727839
Email: moganmall@kaprigold.com
Mobile: +34 609 117 418

This Website, created and maintained by OHANA, has as its main purpose the marketing and sale of jewelry and accessories (hereinafter, the “Products”).

The conditions published at the time the Customer accesses OHANA's Website are deemed to be in force.

If any provision of these Terms and Conditions is declared unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary so that the remaining conditions and obligations remain in full force and effect.

OHANA may delete, modify or replace the contents of this document at any time, by publishing or sending a notification through the Website or by email, without the Customer being entitled to claim any compensation.

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1. ACCEPTANCE OF THE TERMS AND CONDITIONS

1.1. By registering and/or using the Website, the Customer accepts and agrees to comply with all the established Terms and Conditions. Any Customer may register or use the Platform provided they accept the Terms and Conditions, as well as all other policies and principles governing the operation of the Website.

1.2. By accepting the Terms and Conditions, the Customer agrees to act in accordance with the provisions of this legal document and applicable regulations. In case of total or partial disagreement with these Terms and Conditions, the Customer must refrain from using the Website.

1.3. The service offered on this Platform is subject to: (i) these General Terms and Conditions; (ii) Specific Conditions that may be published on the Website and that may replace, supplement and/or modify these Terms and Conditions; (iii) applicable laws in force, sector regulations, and general criteria and practices.

1.4. OHANA reserves the right to modify the presentation, configuration and content of the Website, as well as the conditions required for access and/or use. Access to and use of the contents and services after such modifications or changes come into force imply acceptance of them.

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2. USE OF THE WEBSITE

2.1. In order to be a Customer and enter into a contract, the Customer declares to have sufficient legal capacity to enter into a contract.

2.2. The Terms and Conditions, as well as the Privacy Policies and any other information related to the Website, apply to all Customers from the moment of their initial access to it. These Terms and Conditions are mandatory, binding and extend to all activities carried out on the Website.

2.3. The Customer is responsible for ensuring that all persons who access the Website through their internet connection are informed of the Terms and Conditions and comply with them.

2.4. The Customer declares that their participation and/or connection through the Website does not create any employment relationship with OHANA.

2.5. The Customer has the right to access through the Website all the necessary information related to it.

2.6. The Customer agrees to refrain from using the Website for unlawful purposes or purposes contrary to the Terms and Conditions.

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3. REGISTRATION ON THE WEBSITE

3.1. Registration on the Website: The Customer may access the Website's services through an online registration process.

3.2. Accuracy of information: The Customer guarantees that the information provided when registering is accurate and complete.

3.3. Registration process: To register on the Website, the Customer must create an account by providing their email, name and shipping address, among other data. OHANA may also contact the Customer to complete the registration process.

3.4. Customer identification: OHANA does not guarantee the identity of Customers and is not responsible for misuse of the registered account by third parties.

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4. PRICING POLICIES

4.1. All prices of the Products shown on the Website are expressed in the local currency. Prices include applicable taxes. Any customs duties, import fees or charges of the destination country on shipments outside the Canary Islands are not included; such charges, as well as any VAT or taxes applicable at destination, are the Customer's responsibility. All orders are exempt from IGIC, as this is retail trade.

4.2. The Customer may pay the amount of their order by the payment methods accepted on the Website.

4.3. Once payment has been made, OHANA will send the Customer an email confirming the details of the purchase.

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5. ORDERS

5.1. OHANA ships throughout Spain and Europe, guaranteeing a fast and efficient process. Orders are prepared within 24 to 48 business hours of purchase confirmation and shipped with Express service (24-48h), with delivery in 1 to 2 business days.

5.2. Shipping costs will be added to the purchase total during checkout: Mainland Spain, Balearic Islands, Ceuta and Melilla €6.90 (free shipping on orders of €60 or more); Canary Islands €3.90 (free shipping on orders of €40 or more); rest of Europe €9.90. More information in the Shipping Policy.

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6. RETURN POLICY

6.1. Purchased products may be returned within 14 calendar days of receipt, provided they are in perfect condition. For hygiene and health reasons, earrings and piercings cannot be exchanged or returned once delivered, except in case of manufacturing defect or damage in transit. Return shipping costs are borne by OHANA. As an alternative to a refund, the Customer may opt for a voucher with no expiry date.

6.2. Legal guarantee: in accordance with Spanish Royal Legislative Decree 1/2007, in the event of a manufacturing defect or lack of conformity, the legal period to request repair, replacement or return is 3 years from delivery of the product.

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7. LICENSE OF USE AND CONTENT

7.1. The Customer receives access to a limited and revocable license to use the Website, in accordance with the Terms and Conditions.

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8. CUSTOMER SERVICE

8.1. For queries or incidents, the Customer can contact our customer service team by email at moganmall@kaprigold.com or by mobile phone at +34 609 117 418.

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11.2. By way of example, OHANA ELITE SLU is not responsible for:
• Meeting the Customer's personal needs or requirements in relation to the resources provided by the Platform.
• Direct or indirect and/or intangible damages, including personal injury suffered as a result of misuse of the Platform.
• Loss of reputation, image or data that may occur during use of the Platform.
• Lack of availability, maintenance and effective operation of the Platform, excluding, to the maximum extent permitted by law, any liability for damages of any kind that may be due to lack of availability or continuity of the Platform's operation.
• Any defect, error or malfunction of the Platform.

11.3. Consequently, OHANA ELITE SLU does not guarantee that the use Customers may make of the contents and services included on the Platform conforms to these Terms and Conditions, or that they do so diligently. OHANA ELITE SLU cannot guarantee the identity of any other Customer of the Platform.

11.4. OHANA ELITE SLU reserves the right of admission and exclusion from its Platform at its discretion. In particular, any Customer who fails to comply with the rules contained in these conditions or makes inappropriate use of the Platform may be excluded from it.

11.5. OHANA ELITE SLU reserves the right to (i) delete, suspend, edit or modify the content of the Platform at its sole discretion, at any time, without notice and for any reason, and (ii) delete, suspend or block any use of the Platform by the Customer.

11.6. OHANA ELITE SLU also reserves the right to read, preserve, disclose and access any information it reasonably considers necessary to (i) comply with applicable law or any judicial or governmental request, (ii) enforce these Terms and Conditions, including investigating potential breaches, (iii) detect, prevent or address fraud, security or technical issues, (iv) respond to Customer support requests or (v) protect the rights, property or safety of OHANA ELITE SLU and its Customers.

11.7. Nevertheless, OHANA ELITE SLU declares that it has adopted all necessary measures, within its means and the state of technology, to ensure the operation of the Platform and prevent the existence and transmission of viruses and other harmful components to Customers.

11.8. OHANA ELITE SLU will not be responsible for the supply of goods or the provision of services in respect of, without limitation, (i) the quality, quantity or characteristics of the goods distributed; (ii) damages that may arise for you or any third party, directly or indirectly, from the supply and provision of the good and service, respectively; (iii) any loss or damage suffered by the goods.

11.9. OHANA ELITE SLU will only be liable for damages directly attributable to it through intent or negligence, when the Supplier is a third party and, therefore, a direct relationship is established between you and the Supplier, OHANA ELITE SLU being a stranger to it.

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12. SUSPENSION AND CANCELLATION OF SERVICES

12.1. OHANA ELITE SLU may temporarily suspend access to the Platform without prior notice for maintenance, repair, update or improvement operations.

12.2. In particular, OHANA ELITE SLU reserves the right to remove, limit or prevent access to its Platform when technical difficulties arise due to facts or circumstances beyond OHANA ELITE SLU's control that, in its opinion, reduce or cancel the standard security levels adopted for the proper operation of the Platform.

12.3. OHANA ELITE SLU is not responsible for the lack of availability, maintenance and effective operation of the Platform, excluding, to the maximum extent permitted by law, any liability for damages of any kind that may be due to lack of availability or continuity of the Platform's operation.

12.4. OHANA ELITE SLU also assumes no liability for the cancellation or suspension of services on the Platform due to causes not attributable to it. In any case, OHANA ELITE SLU undertakes to solve any problems that may arise and to offer all necessary support to the Customer to reach a quick and satisfactory solution to the incident.

12.5. OHANA ELITE SLU is not responsible for cases of force majeure, understood as the failure, suspension or interruption of services or use of the Platform as a result of Internet network blockage, acts or omissions of third parties, or any other causes or circumstances beyond the will of OHANA ELITE SLU that prevent normal use of the Platform.

12.6. The Application may contain hyperlinks that allow the Customer to access third-party platforms or websites. OHANA ELITE SLU assumes no responsibility for the content, information or services that may appear on those platforms, which are understood to be offered exclusively for informational purposes by OHANA ELITE SLU, and which in no case imply any relationship, acceptance or endorsement between OHANA ELITE SLU and the persons or entities that own such content or the sites where it is found.

 

COOKIE POLICY

Cookie Policy

On this website we use our own and third-party cookies to improve your browsing experience, enable interaction with social networks, obtain statistics on site usage and personalize content and ads based on your interests.

What are cookies?

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Types of cookies we use

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Performance cookies:
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Consent

In accordance with current regulations, we request your explicit consent before using cookies that are not strictly necessary. When you first access our site, we show you a banner that informs you about the use of cookies and lets you configure them according to your preferences.

You can change your cookie preferences at any time by clicking the “Cookie settings” link available in the footer.

How to disable cookies?

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How do we use cookies?

We use cookies for the following purposes:

Improve your browsing experience and facilitate access to personalized services.
Collect anonymous statistics on traffic and use of the website.
Personalize the advertising shown to you based on your interests.
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Third-party cookies, such as those from Google Analytics and DoubleClick, may be installed on our website to measure traffic and show you personalized ads. These cookies are subject to the privacy policies of the corresponding providers:

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